Problems creating an MX Record

Originally from ticket #2467.

Hi,

I am attempting to attach MX records for some of the domains I have under
cosmotown and I am getting error messages and it won't let me save them.

Typically an mx record from google looks:

-*Priority Host Points To*

1. 10 @ ASPMX.L.GOOGLE.COM
2. 20 @ ALT1.ASPMX.L.GOOGLE.COM
3. 30 @ ALT2.ASPMX.L.GOOGLE.COM
4. 40 @ ASPMX2.GOOGLEMAIL.COM
5. 50 @ ASPMX3.GOOGLEMAIL.COM

How does cosmotown need them to look like to save to the account - if you
could give me an example I would appreciate it as I have done this numerous
times with other hosting providers and never had any issues.

Best Regards,

--------------------------------------------------------------------------------------------------------------

 

Dear Cosmotown Customer,

 

Thank you for contacting us. Our apologies for your difficulty.

 

In order to update the MX Records:

 

1. Please ensure the domain is set to Cosmotown nameservers

Please see instructions on how to set your domain to Cosmotown nameservers below

https://cosmotown.zendesk.com/entries/42180278-How-to-change-your-Nameservers-What-are-Cosmotown-s-Nameservers-

 

2. The priority should be entered as 

10 
20 
30 
etc...

Rather than the below single digit numbers, which it appears you were entering them as, according to the screenshot. 


3

 

3. Please ensure under Host you do not enter the @ symbol. Please leave the Host section blank. It will auto populate with your domain name

 

4. Please ensure you do not enter a period at the end fo the MX Record like, ASPMX.L.GOOGLE.COM.  Please enter the MX Record like ASPMX.L.GOOGLE.COM without the period.  The system will auto populate the period on the end.  If you enter it with the period, you will receive an error message.

 

5. Please ensure that after you Quick Add and Save each individual MX Record, you click the green Save DNS Zone button at the top of the menu

 

6. If you have any further difficulty, please email us the domain names you would like to update.

We will manually take care of this for you asap.

 

We appreciate your valuable time and support.

Have a nice day.

Best regards,

Cosmotown Support

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