Bluehost 5 Yr Deal says not to transfer the domain to Bluehost - Sign up option only has new domain or transfer

Originally from ticket #1391.

Dear Cosmotown,

I just transferred two domain names to you, and am following the 5 year deal with bluehost.  When I click the link to bluehost, it shows their their page with a ‘get started now’ button. When I click that I get options to get a new domain or transfer domains.

Your page on the 5 year deal says ‘do not transfer your domain name to bluehost’, so how do I proceed from here? 

Thanks, 
Cosmotown Customer

 

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Dear Customer,

 

Thank you for contacting us.

 

You can choose either option, new domain or transfer domain. Ultimately, it is the same thing.

 

New Domain option : Bluehost offers a free domain with hosting sign up. You can take advantage of that (although the fee is non-refundable, if you were to cancel your Bluehost account. You must remain a customer with Bluehost for at least 3 months, in order to maintain your 5 free years from Cosmotown.) After sign-up via this method, you can use your hosting account for any domain of your choosing, not restricted to the new domain you got during sign up

 

Transfer Domain option : This is a technicality in language. You can enter your existing domain name there. But, Bluehost does not require you to transfer the domain. Later, after the hosting is set up, they will give you an option to transfer.  But, you do not have to opt in to that.

Kindly do not transfer your domain to Bluehost, as an active domain registration with Cosmotown is required for the 5 free years. With the transfer option, you can also take advantage of their free domain offer later on, if you choose.

 

You've completed step one, by registering / transferring a domain with Cosmotown (the registration or transfer fee in non-refundable, 5 years is added on top of the initial registration or transfer period).  So you're all set on the Cosmotown side.

 

Then, you must click on this link to Bluehost or on a link to Bluehost from our hosting page: https://www.cosmotown.com/#!/hosting

 

Please note you must be brand new customer to Bluehost to qualify.

 

If you enter a Cosmotown domain, during sign up with Bluehost, we will be able to attribute your sign up to your account. We will then email you asking the 2 domains you wish to add the 5 free years to.

 

If you choose a choose a new domain during sign up, after it is complete, please email support@cosmotown.com with the domain name you used to sign up, and the two domains you wish to add the 5 free years to.

 

After confirmation of your sign up, we will add the 5 free years to 2 domains of your choice, within 48-72 hours.

 

You can also choose to add the free years to a future registration or transfer. Just give us a heads up. We'll make that note in your account. Whenever you're ready in the future, you would email support@cosmotown.com, and we would add the 5 years within 48-72 hours of your email.

 

Please do not hesitate to let us know if you have any further questions or concerns.

 

Thank you and have a great day.

Best regards,

Cosmotown Support

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