Error message at checkout - credit card could not be processed

Originally from ticket #1459.

Greetings,

 

I tried to purchase some domain names.

After I received my sms verification code, your system told me that my 

credit card could not be processed,

I went back and verified my information and resubmitted it.

Again, I was told that my credit card could not be processed.

 

Please advise.

Thanks

Cosmotown Customer

 

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Dear Customer,

 

Our apologies for your difficulty.

 

Our credit card logs show that the two payments were declined, because the zip code given at time of checkout does not match the billing address.

The contact information entered at the time of checkout should be your billing address.

Once the registration completes, you can change the contact info to the admin contact info you wish to have for the below domains.

 

You can do a bulk edit, for all your domains, so that you only have to enter in the contact information once:

Log in to your account
Click the Domains tab to the left
Check the box(es) next to the domain name(s) you wish to update
Click the Manage Domains, blue drop down menu at the top of the domains list
Click Domain Contacts
Update your Registrant Contact information
By checking the box at the bottom "Click on check box to apply to all the below categories" - This will update the contact info for the Administrative Contact, Billing Contact and Technical contact as well.
Click Submit
If you wish these to be set to different contacts, click on the box per each on the left.
Update the contact information
Click Submit after each section is updated.

 

Please do not hesitate to let us know if you have any further difficulty. We'll get you checked out asap.

Thanks for your time and support.

Have a nice day.

Best regards,

Cosmotown Support

 

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Just FYI, we are in the process of adding a billing address section to the checkout process, as this is definitely not clear to the customer.

Thanks so much for your time and support.

Best regards,

Cosmotown Support

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