Can't Login

Originally from ticket #1035.

i cant login to my account? i reset password and still cant login?

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Submitted from: https://www.cosmotown.com/

Hello,

Our sincere apologies for your difficulty. We'll do everything possible to get you logged in asap.

1. When you reset your password, did you receive a your "password was successfully" reset pop up message? I checked the system logs, it does not show this. If you wouldn't mind terribly, please try re-setting your password again via the below link. I do not believe the system accepted it the last time.

 

When you begin typing in your new password, a yellow message below will appear detail the password requirements. The blue "Submit" button will not be able to be clicked until a strong password meeting the requirements is entered.  You will receive a green pop up message, if your password was successfully reset.

 

(Customers, please go here, to request an email with the forgot password link:  https://www.cosmotown.com/#!/forgotpassword)

 

2. If you did get a successfully reset password pop up message, and then when you tried to log in again, do you receive an invalid email/password message? : We can do a manual password reset for you.

 

3. When you try to access the site do you get a 403 error? : This is due to too many failed log in attempts. As an enhanced security measure, the new system blocks IP addresses after 3 failed log in attempts. If you send me your IP address, I will remove the block immediately.

 

4. You may want to try accessing the site via a different internet browser. Your stored cache may be interfering. Or, you can delete your cookies, delete your internet cache.  Close / re-open your browser.  Wait a few minutes and try once more.

 

Thank you for your time and support. Both are much appreciated.

Best regards,

Cosmotown Support

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1 Comments

  • 0
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    Cosmotown Support

    Existing customers:

     Upon first log in to the new website system:

     1. As an enhanced security measure, we are no longer using user names.  You will not be able to log in via a user name

    2. You must change your password from your previous password.  The password used to log in to the previous website platform is no longer valid.   This is for security purposes, as it would not have been secure to decrypt your passwords and transfer them to the new system.

    Please request a change password link from:

    https://www.cosmotown.com/#!/forgotpassword

    3. Upon entering your new password, you do not have to enter your email address.  The link has the email address embedded.  You can see it in the url.  Each change password link is unique to the email address it was sent to.

    4. When you begin typing in your new password, a yellow message below will appear detailing the new password requirements.

    The blue "Submit" button will not be able to be clicked until a strong password meeting the requirements is entered.  You will receive a green pop up message, if your password was successfully reset.

     

    Thanks and regards,

    Cosmotown Support

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