Originally from ticket #1035.
i cant login to my account? i reset password and still cant login?
Submitted from: https://www.cosmotown.com/
Our sincere apologies for your difficulty. We'll do everything possible to get you logged in asap.
1. When you reset your password, did you receive a your "password was successfully" reset pop up message? I checked the system logs, it does not show this. If you wouldn't mind terribly, please try re-setting your password again via the below link. I do not believe the system accepted it the last time.
When you begin typing in your new password, a yellow message below will appear detail the password requirements. The blue "Submit" button will not be able to be clicked until a strong password meeting the requirements is entered. You will receive a green pop up message, if your password was successfully reset.
(Customers, please go here, to request an email with the forgot password link: https://www.cosmotown.com/#!/forgotpassword)
2. If you did get a successfully reset password pop up message, and then when you tried to log in again, do you receive an invalid email/password message? : We can do a manual password reset for you.
3. When you try to access the site do you get a 403 error? : This is due to too many failed log in attempts. As an enhanced security measure, the new system blocks IP addresses after 3 failed log in attempts. If you send me your IP address, I will remove the block immediately.
4. You may want to try accessing the site via a different internet browser. Your stored cache may be interfering. Or, you can delete your cookies, delete your internet cache. Close / re-open your browser. Wait a few minutes and try once more.
Thank you for your time and support. Both are much appreciated.